SHOPPING GUIDE

ORDER

How to Order

Your shopping does not complete unless you click SUBMIT button. You will receive an automatic email to complete your order process. If you can not receive this email, there is a possibility of transmission line problems, please contact us again using Contact form.

From Mobile

Please refrain from using a mobile email address since it may result in delivery failure. If you use mobile email address, please confirm the reception setting from onlineshop@wajin.info

Guidance Mail

We will send you order receiving guidance mail separately from an automatic email as soon as possible. Please confirm the details about your order contents and shipping and payment at this mail.

Stock Status

When some sizes are not indicated at select area, it means products are out of stock, also, please understand that, rarely, but there is the case that your order might be out of stock dispite it has completed due to the order timing.

Multiple Orders

When you want to order with two or more delively addresses, please do the order procedure in each address.

Please Confirm

We are using three types of material depending on the collections. There is subtle difference in size and fablic, please make sure to check them before order.

SHIPPING

Free Shipping!

Shipping is FREE! regardless of the order quantity and delivery areas. If you want to make oversea order, please use our Oversea site.

Handling Time

All orders will be shipped within 3 business days, but please understand that in case of the order over 20,000JPY, shipping will be after we confirm your payment. (Except C.O.D)

Shipping Method

We ship your order using YAMATO TRANSPORT Home Delivery Service or 'Nekopos' depending on the order quantity.
'Nekopos' is delivery service which is posted to your mailbox (Not hand to hand) as fast as normal Home Delivery Service. There are a few parts in that which differs to Home Delivery Service. 1) Delivery scheduled date is just approximate time.
There is no compensation for delivery delay. 2) The requests of delivery date and time are unacceptable. 3) Your order is delivered to your mailbox (Not hand to hand). 4) The address of post office box cannot be specified. 5) If you order multiple items, the delivery will be divided one by one because of its fixed size.
Please see the table below for the applicable order quantity of 'Nekopos'.(less than)

Hokkaido Tohoku Kanto
Chubu
Kansai
Chugoku
Shikoku
Kyushu
Okinawa
5 4 3 4 5

For more than above quantity order, we use normal Home Delivery Service (Free).

PAYMENT

Payment Method

Payment can be made through Payment slip (at convenience store or post office) or PayPal, Bank transfer(to Sumitomo Mitsui Bank), and Cash on delivery(C.O.D).

Payment due Date

In case of the order less than 20,000JPY, please make the payment within 7 days after you receive the products by the method you chose.

In case of the order over 20,000JPY, shipping is after we confirm your payment. (Except C.O.D) Please make the payment within 7 days after you receive invoice mail. If you want to use Payment slip, we will send it to you by post. Please note that if we cannot confirm your payment by the due date, your order will be cancelled automatically.

Handling Charge

Handling charges for Payment slip and PayPal are free. Bank transfer fee is paid by the customers, and if you use C.O.D, there is a separate fee 330JPY(Incl.Tax).

GIFT

Free Gift Wrapping!

Products can be wrapped with a message card as a gift without any extra charge. Please use for all occasions. The gift can be sent also directly to the address of recipient. In this case, your name is written in the shipping label as a sender, and the delively document is separately mailed to you. When you want to send the gifts to two or more delively addresses, please do the order procedure in each address. You can easily apply for the gift-wrap on the order screen.

* Wrapping style is like photo above, it can not be specified. You can choose the color from Black and Red.

RETURN & EXCHANGE

Basic Conditions

We accept Returns and Exchanges within basic conditions as follows.

If you need to return or exchange products, please contact us using RETURN & EXCHANGE form below within 7days from the delivery. We can not accept any returns and exchanges without this contact, and items must be unused.

Please note that you will be responsible for return shipping fee except in cases of defect or wrong shipment. Please take special care not to order wrong size, our sizes are Japanese size, please make sure to check SIZE CHART before order.

Exchange and refund are after receiving return items in any case. Please see following page for more information.

RETURN & EXCHANGE >

REVIEW CAMPAIGN!

Write a Review!

We want your voice to be heard! Share your thoughts with other customers by writing a review, and Get 5% Discount! A 5% discount is available for all of the orders including clearance products.

You can use this campaign very easily, just select 'YES' at 'REVIEW CAMPAIGN' select area on the order screen, and write a review within 14 days from the day of delivery, in accordance with a guide which will be informed you by email. Campaign is available any number of times.

PLEASE NOTE : A 5% discount will not be reflected on the order screen and automatic email. Please confirm the total amount which includes a discount at the guidance email.

OTHERS

Price

The price is displayed in JPY, and including all charges & tax.

Personal Information

Your personal information is used only for providing our service, please see PRIVACY POLICY at ABOUT page.

Please kindly note

The color, size, and the feeling of material of the item displayed might be different a little from the actuality.