SHOPPING GUIDE

Influence of COVID-19

Now it is impossible to ship goods by airmail from Japan to some limited countries/territories due to the influence of COVID-19. That will change depending on the situation, please be sure to check invoice-mail before your payment.
Delivery method can not be specified now for the same reason. We use any service of international registered airmail depending on delively country. There is also the possibility of delivery delay. We will compensate you for your order which does not arrive, but please kindly understand that we cannot be responsible for the delivery delay.

ORDER

How to Order

Your shopping does not complete unless you click SUBMIT button. You will receive an automatic email to complete your order process. If you can not receive this email, there is a possibility of transmission line problems, please check again your email address is correct or not, and contact us using Contact Form.

From Mobile

Please refrain from using a mobile email address since it may result in delivery failure. If you use mobile email address, please confirm the reception setting from onlineshop@wajin.info

Invoice Mail

We will send you invoice mail separately from an automatic email for the payment procedure as soon as possible.

Stock Status

When some sizes are not indicated at select area, it means products are out of stock, also, please understand that, rarely, but there is the case that your order might be out of stock dispite it has completed due to the order timing.

Multiple Orders

When you want to order with two or more delively addresses, please do the order procedure in each address.

SHIPPING

Free Shipping!

Shipping is FREE! regardless of the order quantity and delivery countries.

We ship your order directly from Japan by international registered airmail. Nomally it takes 5-8 working days to arrive, tracking-site is available, depending on the delivery countries.

Handling Time

Shipping is after we confirmed your payment.
All orders will be shipped within 2 business days after your payment has cleared.

Duty & Tax

There may be cases where import taxes or customs duties may be imposed depending on the country. In this case, the recipient of the item will be responsible for the payment. We are not responsible for any fees charged by customs. Please contact your local customs office to estimate the import taxes or duties.
We will take on the insurance fees at the time of delivery, you do not need to share that cost.

PAYMENT

Payment Method

We accept the payment only through PayPal.
It is possible to pay in safety by major credit cards, bank account, and PayPal account.
PayPal-Payment can be used without registration even if you do not have the account.
We do not share your card or bank information, please use it without worries.

Payment Steps

After completing your order, please wait for an invoice email to arrive separately from auto-reply email. Usually it will arrive within a day. Invoice email is sent to you also through PayPal, so please pay following instructions of PayPal.

After receiving an invoice email please send your payment to our PayPal account within 14 days. If we can not confirm your payment in this period, your order will be cancelled automatically.

Please be sure to confirm an invoice email at first before your payment, to avoid incorrect payment.

GIFT

Free Gift Box!

All products can be enclosed in an original box as a gift. Please use for all occasions. The gift can be sent also directly to the address of recipient. In this case, your name is written in the shipping label as a sender, and the delively document is separately mailed to you. When you want to send the gifts to two or more delively addresses, please do the order procedure in each address. You can easily specify giftbox on the order screen without any extra charge.

* Decoration of photo above is just image. Box for Tenugui is different from photo, please see Tenugi detail pages for that. Paper wrapping service has finished. Simple black bag with ribbon is attached to a box. You can choose the ribbon color from for male or female.

RETURN & EXCHANGE

Basic Conditions

We accept Returns and Exchanges within basic conditions as follows.

If you need to return or exchange products, please contact us using RETURN & EXCHANGE form below within 14 days from the delivery. We can not accept any returns and exchanges without this contact, and items must be unused.

Please note that you will be responsible for return shipping fee except in cases of defect or wrong shipment. Please take special care not to order wrong size, our sizes are Japanese size, please make sure to check SIZE CHART before order.

Exchange and refund are after receiving return items in any case. Please see following page for more information.

RETURN & EXCHANGE >

OTHERS

Price

The price is displayed in USD, and including all charges & tax.

Personal Information

Your personal information is used only for providing our service, please see PRIVACY POLICY at ABOUT page.

Please kindly note

The color, size, and the feeling of the item displayed might be different a little from the actuality.

© 2006 WAJIN